At OriBubble, customer satisfaction means everything to us. Every item in our shop is made to order with care, precision, and bold creativity. While we strive for perfection, we understand that things don’t always go as planned. That’s why we offer a fair and clear Return Policy — designed to keep things simple, stress-free, and transparent.

1. Return Eligibility

We accept returns and replacements within 90 days of delivery in the following situations:

  • The item arrives damaged or defective
  • There’s a printing issue or fulfillment error
  • The product is significantly different from the one shown or described on our website

If any of these apply, please reach out to our support team with your order number and a photo of the issue. We’ll be happy to assist right away.

2. Replacements and Exchanges

Because each product is made to order, we do not offer refunds for personal choices — such as selecting the wrong size, color, or design. However, if you receive a product that doesn’t match your order due to a production or fulfillment mistake, we’ll send a replacement at no extra cost.

In some cases, a small shipping fee may apply depending on the situation — but we’ll always communicate that clearly upfront.

3. Order Cancellations and Changes

Changed your mind? You can cancel or modify your order within 24 hours of placing it. After that, production begins, and changes can no longer be guaranteed. If you contact us after the 24-hour window, we’ll do our best — but we may need to process your request through our return system instead.

Please double-check your order details before confirming checkout to avoid delays or issues.

4. Refund Processing

If we approve a refund, here’s what to expect:

  • Refunds typically appear on your original payment method within 5–10 business days
  • If you don’t see the refund, first check your bank or credit card statement
  • Still missing? Contact your payment provider
  • And if that doesn’t help, email us — we’ll investigate immediately

5. Promo Codes & Discounts

While we love offering deals, please note:

  • Promo codes cannot be applied retroactively to past orders
  • Discounts may not be combined unless specifically mentioned in the offer
  • Promotional codes have no cash value and cannot be exchanged or refunded

6. Summary of Our Return Policy

  • You can cancel or change an order within 24 hours of purchase
  • We accept returns or replacements within 90 days for defects, print issues, or incorrect items
  • We do not accept returns for size or color mistakes made at checkout
  • Delivery issues caused by incorrect shipping addresses are not eligible for refunds
  • If you’re ever unsure, contact us — we’re happy to walk you through the next steps

7. Still Need Help?

We’re here to make things right. If you have any questions or concerns about a return, refund, or exchange, don’t hesitate to reach out. We respond quickly and always aim to resolve issues with care.